Privacy Policy

We collect various types of information to provide and improve our services, including:

a. Personal Information You Provide Voluntarily

• Contact Information: When you inquire about our services or contact us, we may collect your name, email address, and phone number.
• Talent Network Information: If you apply to join our talent network, we collect your full name, email address, phone number, primary skill (e.g., SEO, PPC), and your preference for receiving job alerts.

b. Automatically Collected Information

• Website Usage Data: We may collect information about your interactions with our website, such as IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of visits. This data helps us understand website traffic and user behavior.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website, analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base as a whole. This is implied by our use of data-driven campaigns and integration with platforms like Meta and Google for advertising.

We use the information we collect for various purposes, including:

• To Provide and Manage Services: To deliver our digital marketing and creative production services, including social media management, paid advertising, website development, video production, branding, SEO, email marketing, influencer marketing, campaign strategy, photography, and 3D art & motion.
• To Communicate with You: To respond to your inquiries, provide customer support, and send you updates about our services or job opportunities if you've opted into our talent network.
• For Marketing and Advertising: To conduct data-driven campaigns on platforms like Meta and Google, analyze campaign performance, and personalize advertising content. This may include email marketing campaigns if you have subscribed.
• To Improve Our Website and Services: To understand how our website is used, identify areas for improvement, and develop new features and services.
• For Recruitment: To assess applications for our talent network and match candidates with suitable job opportunities.
• To Comply with Legal Obligations: To meet legal and regulatory requirements.

We may share your information with third parties in the following circumstances:

• Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as website hosting, data analysis, marketing assistance, and customer service. These service providers are obligated to protect your information.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• With Your Consent: We may share your information with your consent or at your direction.

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

• Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in those emails.
• Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.
• Access and Correction: You may have the right to access and correct inaccuracies in your personal information. To do so, please contact us using the details below.

Pomelo Agency operates in Erbil and Baghdad, serving clients across Iraq and the Middle East. Your information may be stored and processed in these regions. By using our services, you consent to the transfer of your information to these locations.

Our website may contain links to third-party websites. This Privacy Policy does not apply to the practices of other websites, and we are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: